Purchases, Invoices and Refunds | Vowlia Help Center

How payment works#

The purchase starts inside the app and completes through your phone’s store account: the App Store on iPhone, Google Play on Android. The payment method used is whichever one is set up on your store account.

Your invoices#

Inside the app, the Invoices screen under account settings shows you what was bought most recently.

The official receipt is issued by the store and sent to the email address on your store account:

iPhone: Settings → your Apple Account → Media & Purchases → Purchase History
Android: Google Play → Profile → Payments and subscriptions → Budget and history

If you need a business invoice, write to info@vowlia.com.

Requesting a refund#

Because the purchase was made through a store, the refund goes through the store as well.

Platform	Steps
iPhone / iPad	reportaproblem.apple.com → the purchase → “Report a Problem”
Android	Google Play → Profile → Payments and subscriptions → the purchase → “Request a refund”

I bought it but the features didn’t unlock.

Close the app completely and reopen it. If that doesn’t help, check that the transaction appears in your store account’s purchase history, and write to us with the receipt.

Does it work on another phone?

Your purchase is valid on any device where you’re signed in with the same Apple or Google account.

Can I get a refund on messages already sent?

Messages that have already gone out are consumed on the carrier’s side, so they can’t be refunded.